Upkeep
Keeping things in good working order
Software needs looking after: operating systems change, libraries age, and people find new uses for it. Upkeep is our steady, practical care after launch.
What upkeep covers
- Investigating and fixing faults
- Annual iOS and Android updates
- Security and dependency updates
- Small improvements, agreed in advance
- Store policy changes and review responses
- Pairing with your developers on fixes, if wanted
Hours and order
We work on support Monday to Friday, 09:00–18:00 UK time. Outages come first; faults with workarounds next; small issues are grouped into regular maintenance releases. Changes are estimated before work starts.
A useful report includes
What you expected, what happened, where (device, browser, version), when it started and who is affected. Please leave out passwords and customers’ personal data.